Joe Abuso - Genuine Hospitality Consulting


Legacy Restaurant Group

Legacy Restaurant Group is the parent company for The Original Ninfa’s on Navigation full-service restaurant and catering, two Antone’s Famous Po’boys quick service restaurants and catering, and the wholesale food operation for Antone's that provides fresh sandwiches daily to over 200 grocery stores in the Houston area and outlining towns. The combined payroll for all seven entities averages 250 fulltime employees and 50-75 part-time employees.

Genuine Hospitality Consulting was hired by LegacyRestaurant Group to function as the company's CEO. Joe and Leslie Abuso worked as a team: Joe concentrating on all aspects of operations, Leslie concentrating all all aspects of the backoffice operations as well as Information Technology, Human Resources and social media and website functionality. Highlights from Genuine Hospitality Consulting's tenure at Legacy Restaurant Group...

General Operations

  • improving and controlling COGs
  • improving and controlling labor costs
  • improving the service and food quality
  • growing sales in all divisions

Human Resources

  • Creating and implementing the use of an Employee Policy Handbook for each outlet, including versions in Spanish
  • Auditing all operations for compliance with federal and state hiring guidelines
  • Revamping employee tracking and documentation to meet all guidelines
  • Implementing new health care coverage for all full-time employees to meet the requirements of the Affordable Healthcare Act
  • Managing the payroll for all outlets using Paycom and Keystone Payroll systems
  • Improving hiring and termination practices for employees

Back Office Operations and IT

  • Upgrading all Point-of-Sale systems to meet PCI compliance standards
  • Upgrading all outdated back-office computer systems, firewalls, WIFI, and
    Point-of-Sale software
  • Revamping office filing systems and bookkeeping procedures
  • Implementing new responsive websites for Ninfa's and Antone's

After succeeding in all of the above areas and getting theentire operation in order, Genuine Hospitality Consulting assisted in hiring apermanent CEO to lead Legacy Restaurant Group.

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